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{"domain": "hsbc.com", "user": "Import hsbc.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"enableTalentNetwork": 1, "customNavbarItems": [{"label": "Explore Careers", "path": "https://www.hsbc.com/careers", "openInNewTab": true}, {"label": "Candidate Login", "path": "https://career2.successfactors.eu/career?career_company=hsbcholdin&lang=en_GB&company=hsbcholdin&site=&loginFlowRequired=true", "openInNewTab": true}, {"label": "Contact Us", "path": "https://www.hsbc.com/careers/careers-contacts", "openInNewTab": true}, {"label": "FAQs", "path": "https://www.hsbc.com/careers/uk-careers-faqs", "openInNewTab": true}], "customContent": {"positionSections": [{"body": "<div class=\"container-fluid\" style=\"max-width:970px;\">\n<div class=\"col-sm-6\"><img src=\"https://static.vscdn.net/images/careers/demo/hsbc/1727794778::woman_waiting_airport.jpg\" alt=\"Woman waiting airport\" style=\"width: 100%;max-width: 100%;border-style: solid;border-width: 0px 4px 0px 0px;border-color: #E60000;\"></div>\n<div class=\"col-sm-6\"><h2 style=\"color: #333333;\n Sans-serif !important;font-size: 28px !important;font-weight: 800;text-transform: none;line-height: 42.29px;\">Join our talent network!</h2><p>We\u2019re always looking for people with purpose and ambition who can help us build the bank for the future. 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max-width:1440px;\"><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\"><h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px; padding-left: 0px !important;\">Overview</h2> <ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\"> <li><a href=\"https://www.hsbc.com/careers/our-business-areas-and-teams\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Our Teams</a></li><br> <li><a href=\"https://www.hsbc.com/careers/students-and-graduates/graduate-programmes?page=1&take=30\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Students and Graduates</a></li><br> <li><a href=\"https://www.hsbc.com/careers/life-at-hsbc\" title=\"\" target=\"_blank\" style=\"color:#fff !important; font-size: 14px; font-weight:400; line-height:26px;\">Life at hsbc</a></li><br> <br></ul></div><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\"> <h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px;padding-left: 0px !important;\">Apply</h2> <ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\"> <li><a href=\"https://hsbc.eightfold.ai/careers/join?&hl=en\" title=\"\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Talent Network</a></li><br> <li><a href=\"https://hsbc.eightfold.ai/careers\" title=\"\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">View all jobs</a></li><br></ul></div><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\"> <h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px;padding-left: 0px !important;\">Useful links</h2> <ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\"> <li><a href=\"https://papirfly.hsbc.com/readimage.aspx/asset.pdf?pubid=0GSXB2IkbAFHhHHX1RiYzA\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Privacy Notice</a></li><br> <li><a href=\"https://www.hsbc.com/cookie-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Cookie policy</a></li><br> <li><a href=\"https://www.hsbc.com/website-accessibility\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Accessibility</a></li> <br></ul> </div> <div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px; margin-top:20px;\"> <div class=\"col-xs-2\"><a href=\"https://www.twitter.com/hsbc\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--twitter.svg\" alt=\"social-media--twitter\" loading=\"lazy\"></a></div> <div class=\"col-xs-2\"> <a href=\"https://www.linkedin.com/company/hsbc/\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--linkedin.svg\" alt=\"social-media--linkedin\" loading=\"lazy\"></div> <div class=\"col-xs-2\"> <a href=\"https://www.instagram.com/lifeathsbc\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--instagram.svg\" alt=\"social-media--instagram\" loading=\"lazy\"></div> <div class=\"col-xs-2\"><a href=\"https://www.facebook.com/hsbccareers\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--facebook.svg\" alt=\"social-media--facebook\" loading=\"lazy\"></div> <div class=\"col-xs-2\"> <a href=\"https://youtube.com/hsbc\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--youtube.svg\" alt=\"social-media--youtube\" loading=\"lazy\"></div> </div></div><div class=\"container\" style=\"padding-bottom:50px;\"> <div class=\"col-xs-2\"></div></div> </footer>"}, "custom_style": {"css": ".apply .navbar { position: static; 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color: inherit}\na {\n-webkit-transition: all .25s ease-in-out;transition: all .25s ease-in-out}\n.hsbcfooter-post {\nbackground: #fff !important; padding: 20px 0; }\n.hsbcfooter-post .inner-left,.hsbcfooter-post .inner-right {\npadding: 20px 0}\n.hsbcfooter-post ul { \nlist-style: none; padding-left: 0; margin: 0 -20px;}\n.hsbcfooter-post ul li { \ndisplay: inline-block;margin: 0 20px}\n.hsbcfooter-post a {\ncolor:#000}\n.hsbcfooter-post a:hover {\ncolor:#000}\n.hsbcfooter-post p {\ncolor: #000}\n.footer a {\n font-weight: 300;}\n@media (max-width: 768px)\n.hsbcfooter-post p { display: inline-block } \n.hsbcfooter-post p + p { padding-left: 50px }}\n@media (max-width:991px) {\n.hsbcfooter-post { text-align: center;}}\n</style>\n<footer style=\"background:#333 !important;\">\n<div class=\"hsbcfooter-post\" style=\"background:#333 !important;\"></div>\n<div class=\"container\" style=\"padding-bottom: 50px; max-width:1440px;\"><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\"><h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px; padding-left: 0px !important;\">Overview</h2>\n<ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\">\n<li><a href=\"https://www.hsbc.com/careers/our-business-areas-and-teams\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Our Teams</a></li><br>\n<li><a href=\"https://www.hsbc.com/careers/students-and-graduates/graduate-programmes?page=1&take=30\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Students and Graduates</a></li><br>\n<li><a href=\"https://www.hsbc.com/careers/life-at-hsbc\" title=\"\" target=\"_blank\" style=\"color:#fff !important; font-size: 14px; font-weight:400; line-height:26px;\">Life at hsbc</a></li><br>\n<br></ul></div><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\">\n<h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px;padding-left: 0px !important;\">Apply</h2>\n<ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\">\n<li><a href=\"https://hsbc.eightfold.ai/careers/join?&hl=en\" title=\"\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Talent Network</a></li><br>\n<li><a href=\"https://hsbc.eightfold.ai/careers\" title=\"\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">View all jobs</a></li><br></ul></div><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\">\n<h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px;padding-left: 0px !important;\">Useful links</h2>\n<ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\">\n<li><a href=\"https://papirfly.hsbc.com/readimage.aspx/asset.pdf?pubid=0GSXB2IkbAFHhHHX1RiYzA\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Privacy Notice</a></li><br>\n<li><a href=\"https://www.hsbc.com/cookie-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Cookie policy</a></li><br>\n<li><a href=\"https://www.hsbc.com/website-accessibility\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Accessibility</a></li>\n<br></ul>\n</div>\n<div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px; margin-top:20px;\">\n<div class=\"col-xs-2\"><a href=\"https://www.twitter.com/hsbc\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--twitter.svg\" alt=\"social-media--twitter\" loading=\"lazy\"></a></div>\n<div class=\"col-xs-2\"> <a href=\"https://www.linkedin.com/company/hsbc/\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--linkedin.svg\" alt=\"social-media--linkedin\" loading=\"lazy\"></div>\n<div class=\"col-xs-2\"> <a href=\"https://www.instagram.com/lifeathsbc\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--instagram.svg\" alt=\"social-media--instagram\" loading=\"lazy\"></div>\n<div class=\"col-xs-2\"><a href=\"https://www.facebook.com/hsbccareers\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--facebook.svg\" alt=\"social-media--facebook\" loading=\"lazy\"></div>\n<div class=\"col-xs-2\"> <a href=\"https://youtube.com/hsbc\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--youtube.svg\" alt=\"social-media--youtube\" loading=\"lazy\"></div>\n</div></div><div class=\"container\" style=\"padding-bottom:50px;\">\n<div class=\"col-xs-2\"></div></div>\n</footer>"}, "recaptcha_enabled": 1, "companyName": "HSBC", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "pid": "563774597178292", "positions": [{"id": 563774597178292, "name": "Customer Service Representative - Middlesbrough, Albert Road", "location": "Middlesborough,United Kingdom", "locations": ["Middlesborough,United Kingdom"], "hot": 0, "department": "Branch and Retail Banking", "business_unit": "Wealth & Personal Banking", "t_update": 1734099403, "t_create": 1732727204, "ats_job_id": "1513", "display_job_id": "1513", "type": "ATS", "id_locale": "1513-en", "job_description": "The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving them the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures Process a wide range of transactions, whilst maintaining a high degree of accuracy Have excellent attention to detail Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://portal.careers.hsbc.com/careers/job/563774597178292", "isPrivate": false, "latlongs": "54.574227,-1.234956", "custom_data": {"location": "Middlesborough,United Kingdom", "brand": "HSBC", "postedDate": null}}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this requisition.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "563774597178292"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4, "chatbot": false, "iframeImplementation": null, "pcsApplyFormV2Enabled": true, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {"resume": {"acceptedFileTypes": [".docx", ".doc", ".pdf"]}}, "pcsTextConfiguration": {}, "hideDepartment": null, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": null, "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=hsbc.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. 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{"display_banner": false, "display_text": ""}
.apply .navbar { position: static; text-transform: capitalize !important}
.custom-jd-container .custom-jd-field {width:33% !important; padding: 10px !important;}
.career-custom-navbar-items-container {margin-right: 1px !important;}
.custom-navbar-item {margin-right: 20px !important;}
.navbar img { height: 25px !important;}
.refer .navbar img { height: 350px !important;}
.nav-item a { color: #db0111 !important;}
.join-tn-link, .custom-navbar-item {color: #000 !important; font-size: 1.2rem !important; position: relative; top: 10px;}
.job-insights-sub-title, .get-matched-sub-title {text-transform:none !important;}
.refer .user-name { color: #db0111 !important;}
.fixed-top { background-color: #000 !important; }
.jumbotron h1{text-shadow: 1px 1px 4px #000, 0 0 15px #000;}
.join-tn-link, .custom-navbar-item {color: #000 !important; position: relative; top: 10px;}
.join-tn-link {color: #000 !important; font-weight:bold !important; }
.candidate-login-link {color: #db0111 !important; font-weight:bold !important; }
.hero-image {height: 200px !important;}
/*card*/
.job-card-container{border-radius:0 !important;}
.position-card .position-title{color: #000 !important}
.search-results-main-container .position-cards-container .card-selected {
border: 1px solid #e5e6e7!important;
border-left: 8px solid #db0111!important;
/* box-shadow: 3px 7px 3px -6px #aaa; */
}
/*Buttons*/
.go-button{background-color: #db0111 !important; border-color: #fff !important; color: #fff !important; border-radius:0 !important; border-style: none;}
.advanced-options-button{color: rgb(219,1,17) !important}
.btn {border-radius:0 !important;}
.btn-sm {border-radius:0 !important;}
.btn:hover {border-color: #db0111 !important;}
.btn-secondary {border-color: black !important; color:black !important; font-weight:100!important}
.btn-secondary:hover {border-color: black !important; color:black !important;}
.btn-sm btn-secondary pointer cancel-bt {border-color: #db0111 !important; }
.job-cart-button, .add-to-job-cart-button, .upload-resume-button {color: #db0111 !important;}
.personalization-bar{background-color: #db0111 !important;color:#ffffff !important }
.job-cart-button:hover, .add-to-job-cart-button:hover {color: #db0111 !important;}
.reset-filters {color: #db0111 !important;}
.position-facets .pillTitle {color: #DD1D21 !important;}
.btn-primary {background-color: #db0111 !important; }
.btn-primary:hover {background-color: #db0111 !important; }
.action-buttons .btn-sm.btn-secondary { border: 1px solid #2C8CC9 !important; }
.accordion .accordion-section .arrow{color:white !important}
.position-apply-button,.add-to-job-cart-button{ border-color: #db0111 !important; color: white !important}
.position-apply-button:hover {background: #BA1110 !important; color: #ffffff !important; }
.fa-share {color: #db0111;}
.perk-icon{color: rgb(219,1,17) !important}
.position-count-message{color: #FFFFFF;}
.profile-dropdown .dropdown-title {color: #db0111}
.upload-resume-modal .dropzone-container .btn {background-color: #db0111 !important;}
.apply-form .btn-primary{background:#db0111!important;border-color: #db0111 !important; color:white !important}
.perk .perk-description {padding-left: 20px !important; padding-right: 20px !important;}
.related-blog .blog-title { color: #000; font-size: 15px !important; font-weight: 600 !important;}
/* search */
.pillContainer:hover {border-color: #db0111 !important;}
/*FONTS */
.job-card-container .info-tag p {font-weight: 100!important; color: black !important;}
.resume-name {color: black; }
.link--chevron {
position: relative;
display: inline-block;
-moz-transition: transform 0.3s ease-in-out;
-webkit-transition: transform 0.3s ease-in-out;
-o-transition: transform 0.3s ease-in-out;
transition: transform 0.3s ease-in-out;
}
.data-privacy-link a { color: #db0111!important;}
.all-positions-header,.col-md-12.position-job-description-column ,.position-full-card .position-title, h2{
color: black;
}
.upload-resume-title { color:white;}
/*MOBILE*/
@media screen and (max-width: 992px) {
.custom-navbar-item {
font-size: 16px !important;
}
.navbar img { height: 45px !important;}
}
@media screen and (max-width: 992px) {
.join-tn-link {
font-size: 16px !important;
}
}
@media screen and (max-width: 791px) {
.hamburger-menu-open {
z-index: 3 !important;
}
.navbar img { height: 30px !important;}
.hero-image.map-enabled, .hero-bg-img.map-enabled, .hero-bg-img {
content: url(
'https://static.vscdn.net/images/careers/demo/hsbc/1731572410::HSBC+Mobile');
}
}