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{"domain": "hsbc.com", "user": "Import hsbc.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"enableTalentNetwork": 1, "customNavbarItems": [{"label": "Explore Careers", "path": "https://www.hsbc.com/careers", "openInNewTab": true}, {"label": "Candidate Login", "path": "https://career2.successfactors.eu/career?career_company=hsbcholdin&lang=en_GB&company=hsbcholdin&site=&loginFlowRequired=true", "openInNewTab": true}, {"label": "Contact Us", "path": "https://www.hsbc.com/careers/careers-contacts", "openInNewTab": true}, {"label": "FAQs", "path": "https://www.hsbc.com/careers/uk-careers-faqs", "openInNewTab": true}], "customContent": {"positionSections": [{"body": "<div class=\"container-fluid\" style=\"max-width:970px;\">\n<div class=\"col-sm-6\"><img src=\"https://static.vscdn.net/images/careers/demo/hsbc/1727794778::woman_waiting_airport.jpg\" alt=\"Woman waiting airport\" style=\"width: 100%;max-width: 100%;border-style: solid;border-width: 0px 4px 0px 0px;border-color: #E60000;\"></div>\n<div class=\"col-sm-6\"><h2 style=\"color: #333333;\n Sans-serif !important;font-size: 28px !important;font-weight: 800;text-transform: none;line-height: 42.29px;\">Join our talent network!</h2><p>We\u2019re always looking for people with purpose and ambition who can help us build the bank for the future. 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max-width:1440px;\"><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\"><h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px; padding-left: 0px !important;\">Overview</h2> <ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\"> <li><a href=\"https://www.hsbc.com/careers/our-business-areas-and-teams\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Our Teams</a></li><br> <li><a href=\"https://www.hsbc.com/careers/students-and-graduates/graduate-programmes?page=1&take=30\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Students and Graduates</a></li><br> <li><a href=\"https://www.hsbc.com/careers/life-at-hsbc\" title=\"\" target=\"_blank\" style=\"color:#fff !important; font-size: 14px; font-weight:400; line-height:26px;\">Life at hsbc</a></li><br> <br></ul></div><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\"> <h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px;padding-left: 0px !important;\">Apply</h2> <ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\"> <li><a href=\"https://hsbc.eightfold.ai/careers/join?&hl=en\" title=\"\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Talent Network</a></li><br> <li><a href=\"https://hsbc.eightfold.ai/careers\" title=\"\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">View all jobs</a></li><br></ul></div><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\"> <h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px;padding-left: 0px !important;\">Useful links</h2> <ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\"> <li><a href=\"https://papirfly.hsbc.com/readimage.aspx/asset.pdf?pubid=Eh64bRvY5lAWeaEFZXtYcQ\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Privacy Notice</a></li><br> <li><a href=\"https://www.hsbc.com/cookie-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Cookie policy</a></li><br> <li><a href=\"https://www.hsbc.com/website-accessibility\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Accessibility</a></li> <br></ul> </div> <div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px; margin-top:20px;\"> <div class=\"col-xs-2\"><a href=\"https://www.twitter.com/hsbc\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--twitter.svg\" alt=\"social-media--twitter\" loading=\"lazy\"></a></div> <div class=\"col-xs-2\"> <a href=\"https://www.linkedin.com/company/hsbc/\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--linkedin.svg\" alt=\"social-media--linkedin\" loading=\"lazy\"></div> <div class=\"col-xs-2\"> <a href=\"https://www.instagram.com/lifeathsbc\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--instagram.svg\" alt=\"social-media--instagram\" loading=\"lazy\"></div> <div class=\"col-xs-2\"><a href=\"https://www.facebook.com/hsbccareers\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--facebook.svg\" alt=\"social-media--facebook\" loading=\"lazy\"></div> <div class=\"col-xs-2\"> <a href=\"https://youtube.com/hsbc\" rel=\"noopener noreferrer\" data-lity=\"\"> <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--youtube.svg\" alt=\"social-media--youtube\" loading=\"lazy\"></div> </div></div><div class=\"container\" style=\"padding-bottom:50px;\"> <div class=\"col-xs-2\"></div></div> </footer>"}, "custom_style": {"css": ".apply .navbar { position: static; 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text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px; padding-left: 0px !important;\">Overview</h2>\n<ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\">\n<li><a href=\"https://www.hsbc.com/careers/our-business-areas-and-teams\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Our Teams</a></li><br>\n<li><a href=\"https://www.hsbc.com/careers/students-and-graduates/graduate-programmes?page=1&take=30\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Students and Graduates</a></li><br>\n<li><a href=\"https://www.hsbc.com/careers/life-at-hsbc\" title=\"\" target=\"_blank\" style=\"color:#fff !important; font-size: 14px; font-weight:400; line-height:26px;\">Life at hsbc</a></li><br>\n<br></ul></div><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\">\n<h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px;padding-left: 0px !important;\">Apply</h2>\n<ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\">\n<li><a href=\"https://hsbc.eightfold.ai/careers/join?&hl=en\" title=\"\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Talent Network</a></li><br>\n<li><a href=\"https://hsbc.eightfold.ai/careers\" title=\"\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">View all jobs</a></li><br></ul></div><div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px;\">\n<h2 style=\"font-size: 20px !important; text-align: left;color: #fff !important; font-weight:400; line-height:26px; margin-bottom: 25px;padding-left: 0px !important;\">Useful links</h2>\n<ul style=\"list-style-type: none; text-align: left; padding-inline-start: 0px;\">\n<li><a href=\"https://papirfly.hsbc.com/readimage.aspx/asset.pdf?pubid=Eh64bRvY5lAWeaEFZXtYcQ\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Privacy Notice</a></li><br>\n<li><a href=\"https://www.hsbc.com/cookie-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Cookie policy</a></li><br>\n<li><a href=\"https://www.hsbc.com/website-accessibility\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 14px; font-weight:400; line-height:26px;\">Accessibility</a></li>\n<br></ul>\n</div>\n<div class=\"col-sm-6 col-md-3\" style=\"padding-top: 20px; margin-top:20px;\">\n<div class=\"col-xs-2\"><a href=\"https://www.twitter.com/hsbc\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--twitter.svg\" alt=\"social-media--twitter\" loading=\"lazy\"></a></div>\n<div class=\"col-xs-2\"> <a href=\"https://www.linkedin.com/company/hsbc/\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--linkedin.svg\" alt=\"social-media--linkedin\" loading=\"lazy\"></div>\n<div class=\"col-xs-2\"> <a href=\"https://www.instagram.com/lifeathsbc\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--instagram.svg\" alt=\"social-media--instagram\" loading=\"lazy\"></div>\n<div class=\"col-xs-2\"><a href=\"https://www.facebook.com/hsbccareers\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--facebook.svg\" alt=\"social-media--facebook\" loading=\"lazy\"></div>\n<div class=\"col-xs-2\"> <a href=\"https://youtube.com/hsbc\" rel=\"noopener noreferrer\" data-lity=\"\">\n <img class=\"footer__social__item__icon\" src=\"https://mycareer.hsbc.com/portal/88/images/social-media--youtube.svg\" alt=\"social-media--youtube\" loading=\"lazy\"></div>\n</div></div><div class=\"container\" style=\"padding-bottom:50px;\">\n<div class=\"col-xs-2\"></div></div>\n</footer>"}, "recaptcha_enabled": 1, "companyName": "HSBC", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "pid": "563774599318803", "positions": [{"id": 563774599318803, "name": "Assistant Product Manager - Customer Experience", "location": "Fareham, United Kingdom", "locations": ["Fareham, United Kingdom", "Bristol, UK"], "hot": 0, "department": "Insurance", "business_unit": "Intl Wealth & Premier Banking", "t_update": 1745397083, "t_create": 1742914228, "ats_job_id": "4058", "display_job_id": "4058", "type": "ATS", "id_locale": "4058-en", "job_description": "Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients. HSBC Insurance, UK are responsible for the manufacturing, sourcing and supply of insurance products and services for HSBC UK, first direct, M&S Bank and Commercial Banking, with external distribution for several product lines under both the HSBC and other brands. The Assistant Product Manager will champion customers and support the business to look for innovative ways to improve the experience and outcome's customers receive. The role holder reports to the Senior Product Manager - Customer Experience, supporting them to embed Consumer Duty into INGB through maintaining an effective framework to ensure that the business can map new and changing customer journeys, identify and address customer pain points, assess products against the four pillars of Consumer Duty, monitor customer outcomes and gain customer experience insight. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Continually assess, monitor and report on the operational risks associated with the appropriate delivery of good customer outcomes Maintain and track accurate customer correspondence and literature. Facilitate the implementation of regulatory change, including the immediate challenge of the Consumer Duty regulations Understand and evaluate business metrics (profit, brand, resource, cost, and performance) which support initiatives to achieve improvement for the customer, stakeholders and shareholders. Analyse business data and produce concise quarterly reports, creating a compelling view for senior stakeholders A working knowledge of consumer duty within Insurance is essential A background in customer research and testing would be ideal A demonstrable background in senior stakeholder management by using effective verbal and written communication skills SME in PowerPoint and Excel with the ability to create and present governance reports in an audience friendly format Able to manage conflicting priorities, paying great attention to detail within challenging timescales A creative thinker with the ability to effectively analyse data and drive positive change", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://portal.careers.hsbc.com/careers/job/563774599318803", "isPrivate": false, "latlongs": "50.8548464,-1.1865868", "custom_data": {"location": "Fareham, United Kingdom", "brand": "HSBC", "postedDate": null}}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this requisition.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "563774599318803"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4, "chatbot": false, "iframeImplementation": null, "pcsApplyFormV2Enabled": true, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {"resume": {"acceptedFileTypes": [".docx", ".doc", ".pdf"]}}, "pcsTextConfiguration": {}, "hideDepartment": null, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": null, "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=hsbc.com", "title": "What's next? 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{"display_banner": false, "display_text": ""}
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.custom-jd-container .custom-jd-field {width:33% !important; padding: 10px !important;}
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.custom-navbar-item {margin-right: 20px !important;}
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.join-tn-link, .custom-navbar-item {color: #000 !important; font-size: 1.2rem !important; position: relative; top: 10px;}
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border: 1px solid #e5e6e7!important;
border-left: 8px solid #db0111!important;
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.go-button{background-color: #db0111 !important; border-color: #fff !important; color: #fff !important; border-radius:0 !important; border-style: none;}
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#pcs-body-container.redesigned-nux .upload-resume-container .privacy-agreement-container .privacy-agreement .action-buttons .btn-sm.btn-secondary, .mobile-map-search.redesigned-nux .upload-resume-container .privacy-agreement-container .privacy-agreement .action-buttons .btn-sm.btn-secondary
{border-color: black !important; color:black !important;}
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{background:#db0111!important;border-color: #db0111 !important; color:white !important}
#pcs-body-container.redesigned-nux .upload-resume-container .privacy-agreement-container .privacy-agreement .action-buttons .btn-sm.btn-primary, .mobile-map-search.redesigned-nux .upload-resume-container .privacy-agreement-container .privacy-agreement .action-buttons .btn-sm.btn-primary
{background:#db0111!important;border-color: #db0111 !important; color:white !important}
.btn-primary {background-color: #db0111 !important; }
.btn-primary:hover {background-color: #db0111 !important; }
.apply-form .btn-primary{background:#db0111!important;border-color: #db0111 !important; color:white !important}
.position-apply-button,.add-to-job-cart-button{ border-color: #db0111 !important; color: white !important}
.position-apply-button:hover {background: #db0111 !important; color: #ffffff !important; }
.job-cart-button, .add-to-job-cart-button, .upload-resume-button {color: #db0111 !important;}
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.btn-primary {background-color: #db0111 !important; }
.btn-primary:hover {background-color: #db0111 !important; }
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.fa-share {color: #db0111;}
.perk-icon{color: rgb(219,1,17) !important}
.position-count-message{color: #FFFFFF;}
.profile-dropdown .dropdown-title {color: #db0111}
.upload-resume-modal .dropzone-container .btn {background-color: #db0111 !important;}
.apply-form .btn-primary{background:#db0111!important;border-color: #db0111 !important; color:white !important}
.perk .perk-description {padding-left: 20px !important; padding-right: 20px !important;}
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/* search */
.pillContainer:hover {border-color: #db0111 !important;}
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.job-card-container .info-tag p {font-weight: 100!important; color: black !important;}
.resume-name {color: black; }
.link--chevron {
position: relative;
display: inline-block;
-moz-transition: transform 0.3s ease-in-out;
-webkit-transition: transform 0.3s ease-in-out;
-o-transition: transform 0.3s ease-in-out;
transition: transform 0.3s ease-in-out;
}
.data-privacy-link a { color: #db0111!important;}
.all-positions-header,.col-md-12.position-job-description-column ,.position-full-card .position-title, h2{
color: black;
}
.upload-resume-title { color:white;}
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.custom-navbar-item {
font-size: 16px !important;
}
.navbar img { height: 45px !important;}
}
@media screen and (max-width: 992px) {
.join-tn-link {
font-size: 16px !important;
}
}
@media screen and (max-width: 791px) {
.hamburger-menu-open {
z-index: 3 !important;
}
.custom-jd-field.col-md-2
{ float: left !important;
padding: 0px !important;
width:50% !important; }
.navbar img { height: 30px !important;}
.hero-image.map-enabled, .hero-bg-img.map-enabled, .hero-bg-img {
content: url(
'https://static.vscdn.net/images/careers/demo/hsbc/1731572410::HSBC+Mobile');
}
}